Frequently Asked Questions

Check most frequently asked questions here
Ordering & Delivery Returns & Exchange Payments & Refunds
Ordering & Delivery
Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account.

Which countries do you ship to?

We ship to all regions in India. 

Will I get any order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at customer.support@o21tech.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Can I track my order?

Yes, you’ll receive a tracking reference which you can use to check the progress of your order online.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via customer.support@o21tech.com, we may be able to cancel your order before it’s processed.

Do you charge for shipping ?

We offer free shipping on all our orders. 

When will my order arrive?

We deliver all orders within 7 working days from the date of shipping. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Returns & Exchange
How do I return an item?

Please contact our customer service team via customer.support@o21tech.com . This should be reported within 7 days of receipt of the products.

Can I exchange an item?

At present, we do not support of exchange of delivered items. In case of receipt of damaged or defective items, please report the same to our Customer Service team using the "Contact us" page. This should be reported within 7 days of receipt of the products. If the concerns are found genuine, we will provide you with in-store credits or refund. 

Payments & Refunds
What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, Rupay, American Express and Discover. We also accept payments by UPI, Wallets, Amazon Pay and Netbanking. 

Can I get refund for my order ?

Refund can be made if the customer establishes that the quality of product delivered is not good within a period of 7 days after receiving the order. This is subject to verification of claims. In case the product does not meet your quality expectations, please mail us at customer.support@o21tech.com . Once approved, the refund will be processed within 5 working days.

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