We accept the following credit cards: MasterCard, Visa, Rupay, American Express and Discover. We also accept payments by UPI, Wallets, Amazon Pay and Netbanking.
Customers are saying
Verified
FAQ
- What payment methods do you accept?
- Where is my refund?
- Can I place an order without creating an account?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- Can I alter my order?
- When will my order arrive?
- What countries do you ship to?
- How much is shipping?
- Can I track my order?
- Can I return or exchange an item?
- How do I return an item?
Payment
- What payment methods do you accept?
- Where is my refund?
What payment methods do you accept?
Where is my refund?
Refund can be made if the customer establishes that the quality of product delivered is not good within a period of 7 days after receiving the order. This is at the discretion of O21 Business Services and subject to verification of claims. In case the product does not meet your quality expectations, please mail us at customer.support@o21tech.com
Ordering and delivery
- Can I place an order without creating an account?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- Can I alter my order?
- When will my order arrive?
- What countries do you ship to?
- How much is shipping?
- Can I track my order?
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. .
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at customer.support@o21tech.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via customer.support@o21tech.com, we may be able to cancel your order before it’s processed.
Can I alter my order?
Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.
When will my order arrive?
Orders that require shipping within Maharashtra, India will be delivered within three to seven days, depending on your preferred shipping method. Shipping to other states in India may take up to 10 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.
What countries do you ship to?
We ship to all regions in India.
How much is shipping?
We offer free shipping on all our orders
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
Returns
- Can I return or exchange an item?
- How do I return an item?
Can I return or exchange an item?
In case of receipt of damaged or defective items please report the same to our Customer Service team using the "Contact us" page. This should be reported within 7 days of receipt of the products.
How do I return an item?
Please contact our customer service team via customer.support@o21tech.com . In case of receipt of damaged or defective items please report the same to our Customer Service team using the "Contact us" page. This should be reported within 7 days of receipt of the products.
